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SHIPPING POLICY

Domestic Shipping (U.S.)

  • All orders are processed within 1–3 business days.

  • Shipping is via USPS, FedEx, or UPS, depending on order size and location.

  • Standard delivery: 3–7 business days.

  • Expedited shipping options are available at checkout.

Worldwide Shipping

  • Tuck’s Shop of Wood ships internationally.

  • International shipping rates vary by destination and are calculated at checkout.

  • Delivery times typically range from 7–21 business days depending on customs processing and location.

  • Customers are responsible for any customs fees, import duties, or taxes levied by their country.

Shipping Notes

  • Each piece is handcrafted; care is taken to pack each item securely to prevent damage.

  • For oversized or fragile items (e.g., large serving boards or tables), shipping may require additional handling and packaging fees.

  • Tracking information will be provided via email once the order ships.

RETURN/EXCHANGE POLICY

Returns

  • We want you to love your handcrafted item. If you are not satisfied, please contact us within 14 days of receiving your order.

  • To be eligible for a return, the item must feature a defect. 

  • Custom or personalized items are not eligible for return unless damaged or defective.

Exchanges

  • Exchanges are available for defective or damaged items.

  • Contact us with your order number and photos of the issue within 14 days of receipt.

  • Once approved, we will provide a prepaid shipping label for the return and ship a replacement item.

Refunds

  • Refunds will be processed within 5–7 business days after the item is received and inspected.

  • Original shipping costs are non-refundable.

  • If the return is due to a shipping error or defect, Tuck’s Shop of Wood will cover return shipping.

Contact for Returns or Exchanges

PAYMENT METHOD

Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank transfer for wholesale or custom orders

Payment Terms

  • Full payment is required at the time of purchase for standard orders.

  • For custom or personalized items, a 50% deposit is required to confirm the order, with the balance due before shipment.

  • All payments are processed securely through our payment gateway.

Taxes & Fees

  • Applicable sales tax will be applied to orders shipped within Oregon.

  • International customers are responsible for any local taxes, customs duties, or import fees.

WHOLESALE INQUIRIES

Eligibility

  • Wholesale accounts are available for retailers, boutiques, and businesses.

  • To apply, please contact us at Tucksshopofwoodwebsite@gmail.com with your business license or reseller ID.

Minimum Order Requirements

  • Standard wholesale minimum: $500 per order

  • Custom wholesale orders may have higher minimums based on product type and customization.

Pricing & Discounts

  • Wholesale pricing is exclusive to registered accounts and not available to retail consumers.

  • Volume discounts may be available for orders over $2,000.

Payment Terms for Wholesale

  • New wholesale accounts: 50% deposit upfront, 50% prior to shipment

  • Established accounts may be eligible for net 30 terms after approval.

  • All payments must be received before goods are shipped unless otherwise agreed.

Shipping for Wholesale Orders

  • Wholesale orders can be shipped to your business address or picked up at our Rogue River workshop.

  • Shipping costs are calculated based on order weight, size, and destination.

Returns & Exchanges for Wholesale Orders

  • Returns are only accepted for defective or damaged goods.

  • Exchanges must be pre-approved by Tuck’s Shop of Wood.

  • Customized or personalized items are non-returnable.

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